If there's one thing we've all been dreaming about over the last few months, it's a holiday. Whenever you feel ready to jet off to sunny shores, we'll be there. We're here to keep your holiday hassle-free, so we've pulled together a little bit of info below for your peace of mind.

What happens at the airport?

Your holiday truly begins when you step into the airport, but what's it like at the moment? Depending on the airport you visit, your experience may differ slightly, but one thing’s for sure: your safety is the priority.

New measures may include one-way systems, and you might find that some facilities are closed, or open for limited hours. Hand sanitising stations are a new airport staple, and most airlines are now using paperless ticketing. Restaurant tables are spaced appropriately, too and you must wear a face covering in most areas - that also applies on the plane. We recommend checking with your airline ahead of travelling for any other requirements necessary, as these will vary by airline and can change frequently.

For more information and advice around travelling safely, find out how we're getting you safely to your destination.

Will my hotel operate as normal?

Things are a little different in hotels right now, but what hasn’t changed is the high level of service and care that you can expect. Although every hotel is different, they must all adhere to new health and safety policies. You may find that sun loungers are farther apart and can't be moved, or that the All Inclusive buffet is no longer a self-serve situation. This is to ensure the safety of all guests. These changes mean that some of the information on our website about available hotel facilities may not reflect the hotel’s new way of working; however, we will do our very best to keep you updated with any changes to your individual booking.

At Sunshine.co.uk, we want you to feel comfortable in your accommodation. In the unlikely event that your hotel is not available when you travel, we’ll find you suitable alternative accommodation that’s of the same standard, or better. Moved your flights to next year and you're on the search for that perfect hotel to accompany them? Look no further, because with our £1 hotel deposits, booking your dream accommodation couldn't be easier. Plus, if anything happens and you change your mind, you can cancel your hotel up to two weeks before you fly (and it will only cost you £1!). Check out some of our favourite hotels that you can secure for just £1 to a variety of destinations.

Destination restrictions 

As our favourite sunny destinations slowly start to open up again, we’re doing everything we can to keep you in the loop. New advice from the FCO and guidance for travellers is changing all the time, so we regularly update our FAQs page with the information you need. Plus we’ve got a dedicated Coronavirus airport page with entry requirements for destinations around the globe. Check these pages regularly for updates as your departure date approaches.

Whilst we try to keep our FAQs pages regularly updated, given that FCO advice is constantly changing, we also recommend you check the  Foreign and Commonwealth Office website for the latest travel advice in relation to your destination.

If your destination is affected by Covid-19 - from flight cancellations to hotel closures - rest assured that we’ll be in touch as soon as possible to let you know the next steps. Our colleagues are working around the clock to communicate all information quickly and clearly. 

What can you do?

Before you head off to enjoy your holiday, check our destination-specific FAQs page as well as the FCO website for guidance on the restrictions that may be in place in your chosen destination. Certain countries may have specific requirements for your arrival, including completing entry forms and obtaining a negative COVID test – so it’s highly important you read up on this before you set off to the sunshine.

Get covered

Getting you away safely is our top priority, so we’d recommend reading up on the details of your insurance in the policy documents before you travel. If you have a Sunshine travel insurance policy, you can visit our dedicated FAQs page, which explains the policy in more detail. 

Our policy now covers Covid-19 related concerns including curtailment, cancellation and medical claims - so you can book with added peace of mind. Get cover for your holiday with our very own policy provided by ROCK insurance, you can get a quote for your trip here:

https://sunshinetravelinsurance.co.uk/Frequently-asked-questions

Giving you peace of mind 

Here at Sunshine.co.uk, we like to give a peace of mind guarantee. After all, holidays are meant to be worry free. That's why all of our flight-inclusive packages are fully ATOL protected and - with the added protection of the Package Travel Regulations - you can receive reassurance and assistance when you need it most. 

Trust is everything for us at Sunshine.co.uk. That’s why, unlike other travel companies, when you book a flight-inclusive package holiday with us, we will hold your hotel and transfer money in a dedicated trust account. This means that we can’t take any money out of this account until after you’ve returned from your holiday. It’s also one of the reasons that if anything should go wrong with your booking, we can quickly refund this back to you - so you can relax, knowing your money is in safe hands.

If that wasn’t enough, outstanding reviews are given by our loyal customers time and time again. Trust Pilot and Reviews.co.uk commend our dedication to customer service and highlight our high customer satisfaction rates.

Behind the scenes 

Our Contact Centre team is currently working extremely hard to get in touch with all affected customers and provide the information needed during these uncertain times. We’re sending emails, making phone calls and monitoring social media to make sure we provide the service you need and resolve any issues you might have. 

We’re also regularly updating our dedicated Coronavirus FAQs page to provide you with ongoing updates and answer as many of your questions as possible. So, if you have a query about your booking, you can head here to find out more. 

If you need to get in touch, you can find the right number on our contact us page and our Contact Centre opening hours below:  

Mon - Fri:  9am - 6pm

Sat - Sun: 9am - 5pm

24-hour in-resort support 

If you do find yourself on holiday and in need of help, you can find our in-resort support line on your booking paperwork. After all, jetting off to the sun deserves to be stress free, so you can holiday in peace, knowing we will be here for you if you ever need us.

Refunds

In the event that you are entitled to a refund, we have a dedicated team in place to make this process run smoothly and ensure every customer receives their refund as quickly as possible. We will refund the hotel and transfer element of the booking straight away (normally within 2-4 weeks) and contact the airlines to obtain a refund on your behalf - so rest assured, as soon as we receive this we will pass it on to you. You can find out more about refunds in our terms and conditions: https://www.sunshine.co.uk/sunshine-terms-and-conditions.html.